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Near the Port of Wilmington Offices on Burnett Blvd, trucks run around the clock. When a semi-trailer loses air pressure, an electrical line fails, or a reefer unit shuts down, downtime costs money. That’s why Prompt Towing Service provides 24-hour emergency roadside repair for heavy trucks working the port, industrial parks, and access roads.
We understand that not every incident requires a tow — sometimes it just needs the right technician, tools, and parts to get rolling again.
Fast Help When You Need It Most
When your rig is disabled near the Cape Fear River, Sunset Park, or Greenfield Lake Estates, our team can reach you in minutes.
Jump Starts & Battery Swaps – On-site power delivery for diesel tractors and reefer units.
Fuel Delivery – Diesel or DEF fluid brought directly to you.
Airline Replacement – Repair for ruptured brake lines and hoses.
Coolant or Fluid Refills – Keep your truck safe from overheating.
Liftgate, Door & Electrical Repairs – Emergency fixes for common port breakdowns.
When a Tow Is Needed
If repairs can’t be completed roadside, our heavy duty wreckers and lowboys are on standby for immediate recovery. We tow:
Tractor trailers
Dump trucks
Buses
Motorhomes
Industrial service vehicles
Why Port Drivers Call Prompt Towing
Local and Reliable – Based right on Burnett Blvd.
24/7 Response – Anytime, any weather.
Fleet Accounts Welcome – We service carriers, contractors, and port vendors.
Trusted Team – Professional, insured, and experienced in heavy roadside recovery.
Tips for Drivers Waiting for Help
Move off Burnett Blvd or lane shoulder if safe.
Turn on flashers and reflective triangles.
Call Prompt Towing directly with your truck number and cargo details.
Stay inside your cab in poor visibility.
Educational Insight: What Makes Heavy Duty Towing Different?
Heavy duty towing is not just a larger version of light duty towing.
It requires specialized trucks, advanced equipment, and skilled operators
who understand the challenges of oversized vehicles.
Specialized Equipment – Our fleet includes
50-ton rotators, extended wheel-lift systems, and lowboys capable of transporting buses, semis, and construction equipment.
Trained Operators – Our drivers understand air brake systems,
hazmat precautions, and the dynamics of multi-axle rigs.
This knowledge is critical when handling recoveries near
Burnett Blvd and the Cape Fear River.
Safety Protocols – From traffic control on
Hwy 421 to hazmat-safe tie-downs for container trucks,
our methods reduce risk to drivers, cargo, and the public.
Local Expertise – Because we operate daily near
1870 Burnett Blvd,
we know the staging areas, port entry patterns, and routes where delays cause the biggest issues.
That local insight makes our response faster and more effective.
24/7 Heavy Duty Towing
When a rig is down near the Port of Wilmington, minutes matter. Our dispatch runs 24/7 with priority response for port traffic to keep freight moving. Expect fast ETA updates, clear communication, and specialized heavy duty equipment ready for Wilmington’s port corridors.
Why Drivers Choose Prompt Towing Service
- Heavy Duty Specialists – rotators, heavy wreckers, lowboys.
- Port-Savvy Dispatch – fluent with gate flow and staging areas.
- Safety First – traffic control, hazmat-aware procedures, secure tie-downs.
- Rapid Clearance – reduce lane closures and port delays.
- Transparent Pricing – clear rates, itemized invoices.
Service Area Coverage
We cover the entire Port of Wilmington plus nearby Wilmington corridors. Common calls originate from:
- North Gate – Burnett Blvd approach lanes
- Main Gate – container ingress/egress routes
- Cold Storage (Shipyard Blvd) – reefer and trailer issues
- Port Offices – admin and support traffic
Neighborhoods & roadways: Sunset Park, Sunset South, Summer Oaks, Woodlawn, Belmont, Greenfield Lake Estates, River Road, Hwy 421, Hwy 117.
Rapid Dispatch Zones
- Burnett Blvd – frequent jack-knife and load-shift incidents
- River Road – soft shoulder winch-outs
- Hwy 421 / Hwy 117 – semi breakdowns and tire failures
- Cape Fear River corridors – steep grade recoveries
Rapid Dispatch Zones
- Pull off safely and set triangles if conditions allow.
- Note landmarks (nearby street, gate, or yard).
- Describe the unit (tractor trailer, bus, RV, dump truck).
- Share load details if overweight/oversized or hazmat.
- Call dispatch for ETA and clearance instructions.
Heavy Duty Capabilities Snapshot
- Tractor trailer towing (loaded/empty)
- Bus towing (school, charter, tour)
- Municipal & construction rigs (garbage, dump, mixer)
- Winch-outs & uprights (rollover, jack-knife)
- Load stabilization (shifted freight)
Documentation We Can Provide
- Photos & timestamps for incident reports
- Itemized invoices with unit and service breakout
- Driver statements on request
- Insurance-ready records for claims
Payment & Invoicing
We support fleet accounts, major cards, and digital invoicing. Ask about port vendor billing and multi-unit rates.
Availability & Contact
Need immediate heavy duty towing near the port? Call dispatch for a live ETA and unit assignment. 24/7 availability with port-priority routing.
Call Now: [Insert Phone Number]
Trust & Safety Notes
Our operators follow OSHA/DOT-compliant procedures, use proper tie-downs, and coordinate with local authorities to clear lanes quickly while protecting drivers and cargo.
